VPNSong / SUPPORT
Contact & Support Tickets
Submit account, subscription, and connection issues through the user panel. Include the details needed to review the issue and its history.
Submit an issue and check for replies
After logging in, open the support ticket page and describe the issue and what you need help with. If you already have a related ticket, add the details there to keep the full conversation together.
Contact Channels & Response Times
For current contact details, refer to this site and the user panel.
Support Tickets
Use tickets for account or subscription checks, connection issues, payment questions, and refund requests. Check the panel for replies after submitting. If more information is needed, continue the conversation in the same ticket.
No standard response time is currently published. Response times depend on the investigation and how complete the information is. Submitting a ticket does not mean the issue will be resolved immediately; check ticket replies for updates.
No contact email is currently listed on this site, so email is not available as a support channel. For account or order questions, submit a ticket through the user panel.
Telegram
No Telegram contact account is currently listed on this site, so Telegram is not available as a support channel. Do not send account or payment details to unverified accounts.
What to Include in a Support Ticket
Describe what happened and how to reproduce it; this is more helpful than simply saying “it doesn’t work.”
Connection & Client Issues
Include the platform you’re using, the route name shown in the client, when the issue occurred, and the exact error message. Say whether it happens before connecting, after connecting, or only when accessing a particular service. If you’ve tried switching routes or re-importing the subscription, include the results.
Account & Billing Issues
Specify the subscription, order status, or payment status to check; use the order ID shown in the panel. You can request a refund in a ticket. VPNSong offers a 30-day money-back guarantee; see the refund policy for application details.
Protect Your Information Do not include passwords, complete subscription links, or sensitive payment details in a ticket. Before sharing screenshots, cover unrelated account information and leave only the error message and necessary order details visible.
For setup steps, see the getting started guide. Plan details and billing terms are on the plans and pricing page. If you can’t log in, check the account access options and on-screen guidance on the login page.