These terms apply to the cross-border network acceleration and subscription services provided by VPNSong. Before creating an account or using the services, please read these terms, the Privacy Policy, and the relevant plan details. If you have questions, contact support through a ticket in the user panel. Mandatory provisions of applicable laws and regulations take precedence.
Services and Scope
VPNSong provides international route connections, client software, and subscription management, with coverage in 120+ countries and 230+ routes. Windows / macOS / iOS / Android / Linux are supported. Route selections and available configurations are shown in the user panel and client. Coverage does not guarantee continuous access to any location or destination website.
The service is intended to improve network connections for cross-border access. It does not provide accounts, content licenses, or membership benefits for third-party websites. When accessing international websites, users must still comply with the destination service's regional requirements, account rules, and content licensing conditions.
Accounts and Subscriptions
No email address is required to create an account; a username and password are sufficient. Users must keep their login details and subscription credentials secure. Accounts must not be publicly posted or transferred, and accounts, subscription links, or access permissions must not be shared with third parties. If credentials are exposed or used unusually, change the password promptly and report the situation through a support ticket.
There is no limit on the number of devices that can be online simultaneously. This applies to devices owned or lawfully managed by the account holder and does not permit sharing or reselling the service to third parties. Plans must not be split and resold, accounts must not be rented out, and the service must not be used as a connection resource for a paid service offered to others.
Monthly subscription traffic resets each month on the activation date. When a plan is upgraded mid-cycle, the price difference is prorated for the remaining days. Data packages remain valid until used and do not expire. Check the billing method, data allowance, and amount before paying. See plan pricing for available tiers. Clients and subscriptions are obtained through the user panel; access benefits depend on an active subscription in the account.
Acceptable Use
Users must comply with the laws and regulations of their location and any region relevant to their use of the service. The service must not be used for unlawful purposes. Prohibited activities include network attacks, malicious scanning, distributing malware, fraud, data theft, violating others' privacy or intellectual property rights, and other activities that harm networks or the lawful rights of third parties.
Users must not deliberately exhaust route resources through automated requests or abnormal concurrency, or disrupt other users' normal connections. Users are responsible for content they publish, transmit, or obtain, and for related conduct. The service does not replace users' responsibility to verify authorization or assess compliance.
Availability and Scope of Liability
Connection quality depends on factors such as the local network, carrier routing, international links, device settings, and the status of destination services. Maintenance, upstream failures, or events beyond reasonable control may result in route changes or temporary interruptions. The service does not guarantee a fixed speed or latency, or continuous availability of third-party content or features.
If you have connection issues, check your settings using the getting started guide, or submit a support ticket. Users should back up important data and avoid relying on the service as the sole connection for critical operations. Liability and compensation for losses are determined under applicable law. These terms do not exclude liability that cannot legally be limited or affect users' statutory rights.
Account Suspension and Termination
If a user engages in unlawful use, reselling or sharing, attacks on the service, or another material breach of these terms, VPNSong may take measures based on the nature of the issue, such as restricting relevant connections, suspending a subscription, or terminating an account. In the event of an urgent security risk, necessary restrictions may be applied first, followed by an explanation and review process.
If you disagree with the outcome, provide relevant details through a user panel support ticket and request a review. Do not submit your password or complete subscription credentials. Account actions do not automatically release either party from responsibilities under applicable law. Any handling of fees already paid is subject to the refund policy and applicable law.
Changes to These Terms and Refunds
Revisions to these terms will be posted on this page, and the last-updated month will be changed accordingly. Important changes affecting account benefits will be announced on the site or through the user panel. Changes take effect as stated in the notice and will not retroactively diminish rights users have already acquired under applicable law.
If you do not accept a change that affects future use, you may stop using the service and contact support through a ticket to discuss account and subscription options. If a dispute arises over the interpretation or application of these terms, both parties should first discuss the specific facts. Users' legal remedies remain unaffected.
You may request a full refund for any reason within 30 days of your first payment. See the refund policy for how to apply and the applicable rules.